Luke Jowett is a Customer Services and Sales professional who has undertaken various leadership roles across a number of industry sectors including Banking, Utilities, Recruitment, Retail and Technology.
He is proficient in undertaking complex business change programmes throughout the project life cycle. Luke has experience of end-to-end people management including initial recruitment into effective organisational staffing structures, target setting, performance management, and provision of appropriate training and career development. Luke is also experienced in analysing performance data and reporting against critical success factors and key performance indicators.
He has designed innovative employee engagement initiatives such as 360 degree feedback, implementing staff surveys and running ‘internal voice of the people forums’.